Masa49 Terms & Conditions — Your Rights & Responsibilities

Please read these Terms & Conditions in full before using the masa49 (hereinafter referred to as "we", "masa49", or "the Platform") website. By accessing the website or mobile app, you agree to be bound by all of these terms.

These Terms & Conditions are governed by the applicable laws of Bangladesh. masa49 reserves the right to modify these terms at any time, and any updated terms published on the website will take immediate effect.

• These terms and conditions are available in both English and Bengali.
• In the event of any discrepancy, the Bengali version shall prevail.
• If the terms and conditions change, you will be notified via your registered email or SMS.

To open an account with masa49, the following conditions must be met. Registering with false information may result in account termination and forfeiture of any deposited funds.

Age Restriction

• You must be at least 18 years old to open an account.
• masa49 reserves the right to verify a user's age at any time.
• Accounts found to belong to minors will be closed immediately.

Single Account Policy

Only one account is permitted per person, household, device, or IP address. Creating multiple accounts is strictly prohibited.

Accuracy of Information

• You must provide your correct name, mobile number, and date of birth at the time of registration.
• Identity verification (KYC) may be required before processing a withdrawal.
• Any changes to your personal information must be reported to masa49 promptly.

Password & Security

Keep your account password strictly confidential. Notify masa49 immediately of any unauthorized access to your account. masa49 will not be held responsible for any losses resulting from sharing your password with others.

All financial transactions on masa49 are transparent and secure. We only accept deposits and withdrawals from registered mobile banking accounts.

Deposit

• Minimum deposit: ৳100
• Maximum deposit: determined by account level
• bKash, Nagad, Rocket & USDT accepted
• Deposits are generally instant — up to 15 minutes maximum

Withdrawal

• Minimum Withdrawal: ৳500
• Standard members: within 24 hours
• VIP Gold: within 6 hours; Platinum: within 1 hour
• Diamond VIP: in just 3 minutes

Currency & Conversion

Masa49 supports transactions in both BDT and USDT. Prevailing market exchange rates apply for currency conversion. Conversion fees may apply.

Incomplete Transactions

If a transaction is left incomplete due to a technical issue, please notify our support team within 24 hours. masa49 will resolve the issue within 72 hours.

Masa49 offers a variety of bonuses and promotions, each with its own terms and conditions that must be met.

Welcome Bonus

• New members receive a special welcome bonus on their first deposit.
• Bonuses are subject to specific wagering requirements before they can be used.
• The welcome bonus is available once per account only.

Wagering Requirements

A specified wagering requirement must be met before bonus funds can be withdrawn. The wagering conditions for each bonus are clearly stated alongside the offer.

Bonus Validity

• Bonuses must generally be used within 30 days of being credited.
• The validity period of free spins varies depending on the type of bonus.
• Expired bonuses will be cancelled automatically.

Bonus Cancellation

Masa49 reserves the right to cancel or modify any bonus at any time. Bonus abuse or violation of terms will result in forfeiture of the bonus and any associated winnings.

All games on masa49 are powered by RNG (Random Number Generator) technology and certified through third-party audits. Every outcome is completely random and fair.

RTP (Return to Player)

The RTP (Return to Player) percentage for each game is displayed on the game's information page. RTP is a statistical figure indicating the average percentage of wagers a player can expect to receive back over the long term.

Technical Errors

• If a technical error causes an incorrect result to be displayed, that result will be considered void.
• Wins or losses from malfunctioning games are not accepted.
• In such cases, masa49 will investigate and take appropriate action.

Sports Betting

In Sports Betting, cancelled matches will result in a full bet refund. In the event of any dispute over match results, masa49's decision shall be final.

The activities listed below are strictly prohibited on masa49. Any violation will result in permanent account suspension and, where necessary, legal action.

• Creating or operating multiple accounts
• Using a false identity or providing fraudulent information
• Bonus System Abuse
• Using hacking tools, viruses, or malware
• Attempting to manipulate or influence game outcomes in any way
• Money laundering or transactions involving illegal funds
• Harassing or threatening other users
• Placing bets using automated bots or software

Masa49 takes the privacy of your personal information extremely seriously. Our full privacy policy is available on a separate page.

• Your information is never sold to any third party.
• All data is secured with 256-bit SSL encryption.
• Cookies are used to improve our services.
• Information may be shared when required by legal obligations.

For more details, visit our Privacy Policy View page.

Masa49 believes gaming is a form of entertainment — never a source of income. We always advocate for responsible gaming.

Our Tools

• Deposit Limit Settings (Daily / Weekly / Monthly)
• Self-Exclusion (Temporarily Suspend Your Account)
• Cooling-Off Period
• Betting Limit Settings

Masa49's website, mobile app, logo, game interfaces, content, and all design elements are the intellectual property of masa49.

• Copying or distributing masa49's content without prior permission is strictly prohibited.
• Reverse engineering of game software is strictly prohibited.
• Written permission is required to use the masa49 name or logo.

Either the user or masa49 may close an account. However, the reasons and procedures differ depending on which party initiates it.

On the User's Part

• You may close your account at any time by contacting our support team.
• Any remaining balance must be withdrawn before account closure.
• Any active bonus will be cancelled.

From masa49

• Accounts will be closed for any violation of these terms.
• If fraud is detected, the account will be closed immediately.
• Any bonus balance remaining in a closed account will be forfeited.
• Any legitimate real-money balance will be refunded.

If you have a complaint, please reach out to our support team first. We aim to respond within 48 hours.

• Dispute submission deadline: within 30 days of the incident.
• Email: support@masa49.wine
• Live Chat: Available 24/7 on the website and app

If you are dissatisfied with masa49's decision, you have the option to seek resolution through an independent third-party arbitration.

Masa49 reserves the right to modify, amend, or update these Terms & Conditions at any time. For significant changes, advance notice will be sent to your registered email or via SMS.

• The date of any changes will be published at the top of the page.
• Continued use of the platform after any changes constitutes acceptance of the updated terms.
• masa49 reserves the right to close accounts for non-compliance with these terms.

If you have any questions about these terms, please contact our support team or FAQ View.