What to Do If You Have Login Issues
Login issues can happen — a forgotten password, a missing OTP, or a locked account. On masa49, all of these are quick and easy to resolve.
If You've Forgotten Your Password
Click the "Forgot Password?" link below the login form. Enter your registered mobile number or email. Once you receive the OTP, set a new password — and you're all done.
If you didn't receive the OTP
First, check your network signal. A "Resend" option will appear after 60 seconds. If the OTP still doesn't arrive, contact masa49 Live Chat — we'll help you right away.
If Your Account Is Locked
After 5 consecutive failed password attempts, your account will be temporarily locked. It unlocks automatically after 30 minutes, or you can contact us via Live Chat.
- Always Use a Strong Password
- Avoid logging in over public Wi-Fi
- Always log out after using someone else's device
- Be Cautious About Saving Passwords in Your Browser
- Keep 2FA on — it's your strongest protection
- Check your login history from time to time